We've relaunched — here's why to claim your account

If you were on Sustainalists before, you have an account on the new one. It is already there, with your photo, your bio, your roles, your languages, your kit, your work history and every rating you earned.

What it does not have yet is you.

Why it needs claiming at all

We rebuilt the site from the ground up, and one thing deliberately did not come across: your password. Passwords are stored in a form that cannot be moved between systems — that is the point of how they are stored — so there was no honest way to bring them over.

So instead of transferring something we could not, we left your profile waiting and put a door on it that only your email address opens.

What claiming actually does

It attaches the profile that is already there to an account you control. In one step it:

• links your existing profile, exactly as it was
• reattaches your ratings — the reviews people wrote about your work
• reattaches your work history
• keeps your public profile address, so old links to you still work
• records that you have accepted the current Terms and Privacy Policy

It does not create a second profile, and it does not start you at zero.

How to reconnect

If you got an invitation from us, the button in it signs you in directly. It works for 60 days and stops working the moment the account is claimed.

If you would rather not click a link in an email — which is exactly what everyone is told to do about links in emails — do this instead: type the address of the site into your browser yourself, go to the claim page, enter your email, and we will send you a six-digit code. Type the code in. You never have to trust the link.

We built the code route for that reason. A page can claim to be us; a page that renders your own photo and your own review count before it asks you for anything is a different proposition. That is what you should see when you get there. mail us if uncertain hello@sustainalists.com

Why it matters that you do it

While an account is unclaimed, it is a profile with nobody behind it.

• You are not reachable. A producer can see you and cannot start a job with you.
• Your reviews are doing nothing for you. Rating is the strongest signal in search, and it is sitting on a profile that cannot answer.
• Your work history stays unlinked. Jobs you actually did are recorded against an email address rather than against you, so a visitor looking at your profile sees someone with no track record.

Everything above is fixed by claiming, in about a minute.

While you are in there

Two things are worth doing in the same sitting, because they are the two that decide whether anyone finds you:

1. Check your city. Take a look if your location still matches the city you mostly reside in. Sustainalists is about locality - and putting a city where you can get to work quickly is the most valuable to potential hires.
2. Check your roles, and add any you can cover. They decide which searches you turn up in.

Freelancers should also set up payouts while they are there — it is a one-time thing, it takes a couple of minutes to go through the stripe security check but it earns a Payment verified badge that companies look for – and after a successful work it allows you to be paid automatically.

If something looks wrong

If the profile you are shown is not yours, or the details are out of date, or the email we have for you is one you no longer use — stop and tell us rather than working around it - we are looking forward to helping you!